Terms & Conditions

1. Preamble & Acceptance of Terms

Welcome to TriVergeTech. These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement entered into between TriVergeTech Private Limited ("Company", "TriVergeTech", "we", "us", or "our") and any individual, corporate enterprise, academic institution, agency, or other legal entity ("Client", "Customer", "Partner", "You", or "Your") accessing, purchasing, or using our websites, software platforms, physical lab installations, API services, or custom engineering solutions.

By accessing our website (https://trivergetech.com), entering into a Statement of Work ("SOW"), purchasing an AffTrax license, commissioning a STEM Innovation Lab, or executing an Order Form, you explicitly acknowledge that you have read, understood, and agree to be legally bound by these Terms, together with our Privacy Policy and applicable service-specific schedules.

2. Corporate Entity & Representation

TriVergeTech Private Limited is a registered corporate enterprise duly incorporated under the provisions of the Companies Act, 2013, regulated by the Ministry of Corporate Affairs (MCA), Government of India, and registered under the Goods and Services Tax Act.

• Corporate Identification Number (CIN): U72900MP2024PTC068942
• Goods & Services Tax Identification Number (GSTIN): 23AAMCT0499B1ZE
• Address: Ward 15, Maichal Chowk, Colliery Road, Dhanpuri Nargada Hari Dafai, Shahdol, Madhya Pradesh – 484114, India
• Official Communications: talk@trivergetech.com | legal@trivergetech.com
• Direct Corporate Hotline: +91 79991 55066

3. Scope of Multi-Vertical Services

TriVergeTech operates as a diversified modern technology enterprise providing institutional and enterprise solutions across four distinct operational business units:

1. Custom Product Engineering & Applied Enterprise AI: Architecture design, full-stack application development, secure private Retrieval-Augmented Generation (RAG) pipelines, enterprise automation, and cloud DevOps infrastructure.
2. TriVergeTech STEM Labs: Turnkey physical K–12 experiential STEM, robotics, IoT, and AI laboratories, customized hardware kits, NEP 2020 aligned curriculums, certified instructor placements, and National Olympiad accreditations.
3. AffTrax Infrastructure SaaS: High-throughput ad attribution software, sub-50ms click redirection, FraudShield™ invalid traffic protection, and multi-tier SmartLink™ routing engine.
4. Affluence Media Group: Creator network management, direct-response influencer marketing campaigns, and performance audience monetization operations.

4. Custom Software & Applied Enterprise AI Terms

All custom software engineering, architecture consultations, and enterprise AI developments are governed by mutually executed Statements of Work (SOWs).

4.1 Statements of Work & Deliverables

Each SOW shall explicitly define the project specifications, technical milestones, deliverable criteria, fee structures, and estimated timelines. Any modification to the project scope shall require an executed written Change Request ("CR").

4.2 Acceptance Testing & Sign-off

The Client shall have an acceptance testing window of fourteen (14) calendar days following delivery of a project milestone to conduct user acceptance testing (UAT). If no written notice detailing non-conformities is submitted within this window, the deliverable shall be deemed irrevocably accepted.

4.3 AI & LLM Integration Guardrails

Where services involve Large Language Models (LLMs), machine learning algorithms, or generative agent systems, TriVergeTech engineers strict private data tenancy and security boundaries. Client acknowledges that third-party AI foundational models generate probabilistic outputs and agrees to maintain human oversight in mission-critical decision workflows.

5. Turnkey K–12 STEM & Robotics Labs Terms

School and institutional partnerships for turnkey STEM laboratory setup and curriculum management are subject to specialized educational deployment terms:

5.1 Hardware Installation & Title

Hardware components, robotic kits, 3D printers, IoT workstations, and electronic components delivered under a Capex agreement transfer title to the institution upon full settlement of invoice amounts. For Managed Subscription partnerships, proprietary modular kits remain the property of TriVergeTech and are maintained throughout the contract term.

5.2 Curriculum & Pedagogical IP

All educational curriculums, lesson plans, teacher manuals, interactive simulations, and grading frameworks provided by TriVergeTech are proprietary pedagogical materials. The partner institution is granted a non-exclusive, non-transferable license to utilize these materials solely for enrolled students during active contract periods.

5.3 Lab Safety & Instructor Protocols

TriVergeTech certifies that all laboratory equipment conforms to rigorous safety and low-voltage standards appropriate for school learning environments. The partner institution agrees to provide suitable space, electrical grounding, and adequate ventilation as specified in the pre-installation architectural guidelines.

6. AffTrax SaaS Platform & Attribution SLA

Use of the AffTrax performance marketing attribution platform (https://afftrax.com) is subject to SaaS licensing terms:

6.1 Subscription & API Usage

Access is granted on a tiered subscription basis. Clients are allocated specific monthly click redirection limits, postback query allowances, and API rate limits as outlined in their subscription plan.

6.2 FraudShield™ & Traffic Filtering

While FraudShield™ applies advanced automated heuristic filtering to detect bot traffic, proxy anomalies, and invalid click patterns, TriVergeTech does not guarantee 100% elimination of fraudulent actions due to evolving network evasion vectors.

6.3 Platform Uptime SLA

AffTrax guarantees 99.95% monthly uptime for its global edge click redirection infrastructure, excluding scheduled maintenance announced with at least twenty-four (24) hours advance notice.

7. Performance Media & Creator Operations

Marketing campaigns executed through Affluence Media Group require adherence to strict advertising compliance and brand safety guidelines:

• All promotional materials must comply with ASCI (Advertising Standards Council of India) and local jurisdictional disclosure guidelines regarding sponsored content.
• Clients agree not to promote prohibited categories including illicit financial schemes, unregistered gambling, predatory loans, or counterfeit goods.
• Performance campaign settlements are calculated based on verified third-party conversion postbacks and approved attribution metrics.

8. User Accounts, Access Credentials & Security

To access certain platform modules, client dashboards, or student management portals, users are required to register authorized accounts.

You agree to maintain the strict confidentiality of your account credentials and multi-factor authentication devices. You accept sole responsibility for all activities, API requests, and data transmissions originating under your credentials. You must notify TriVergeTech immediately at security@trivergetech.com upon detecting unauthorized access or security breaches.

9. Intellectual Property Rights & Ownership

9.1 TriVergeTech Pre-Existing Intellectual Property

TriVergeTech retains absolute ownership of all pre-existing software frameworks, proprietary algorithms, foundational libraries, modular lab methodologies, trade secrets, trademarks, and documentation ("Company IP").

9.2 Client Work Product & Bespoke Code

Upon full and final payment of all corresponding invoices under an active SOW, TriVergeTech assigns to Client all right, title, and interest in bespoke code, custom user interfaces, and final application binaries developed exclusively for Client, subject to our underlying ownership of general tools, libraries, and background IP incorporated therein.

9.3 Feedback & Suggestions

Any feedback, suggestions, or improvement recommendations voluntarily submitted regarding our platforms may be incorporated into our commercial products without obligation of compensation or royalty.

10. Confidentiality & Mutual Non-Disclosure

"Confidential Information" means all non-public information disclosed by one party ("Disclosing Party") to the other party ("Receiving Party"), including source code, business architectures, pricing structures, student data, commercial strategies, and technical roadmaps.

The Receiving Party agrees: (i) to hold all Confidential Information in strict confidence using at least reasonable care; (ii) not to disclose Confidential Information to any third party except employees, contractors, and legal counsel with a need-to-know under equivalent non-disclosure obligations; and (iii) not to use Confidential Information for any purpose outside the scope of this Agreement.

11. Commercial Fees, Taxes & Invoicing

11.1 Payment Terms

Unless specified otherwise in an applicable SOW or Order Form, invoices are payable within fifteen (15) calendar days from the date of issuance. Payments shall be remitted via designated electronic wire transfer (NEFT/RTGS/IMPS), corporate credit card, or verified payment gateway.

11.2 Taxes & GST Compliance

All fees quoted are exclusive of applicable taxes. TriVergeTech Private Limited is registered under the Goods and Services Tax Act with GSTIN 23AAMCT0499B1ZE. Invoices issued to domestic clients will reflect standard statutory GST breakdowns (CGST/SGST or IGST at 18%) accompanied by official tax invoices enabling input tax credit eligibility. International cross-border engagements shall be invoiced in accordance with export of services guidelines under Indian tax laws.

11.3 Late Payments & Suspension

Overdue balances beyond thirty (30) days from due date may accrue interest at the rate of 1.5% per month or the maximum permissible statutory rate, whichever is lower. TriVergeTech reserves the right to suspend platform access, API endpoints, or ongoing project sprints for accounts with delinquent payments.

12. Warranties, Disclaimers & Service Standards

12.1 Limited Professional Warranty

TriVergeTech warrants that all custom software development and turnkey engineering services shall be executed in a professional, workmanlike manner adhering to prevailing enterprise engineering standards. We provide a thirty (30) day post-launch bug warranty to remediate reproducible defects in accepted custom code.

12.2 Warranty Disclaimer

EXCEPT AS EXPRESSLY SET FORTH HEREIN, ALL WEBSITES, SAAS PLATFORMS, DIGITAL ASSETS, AND LAB ENVIRONMENTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TRIVERGETECH DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13. Limitation of Liability & Indemnification

13.1 Consequential Damages Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TRIVERGETECH PRIVATE LIMITED, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, DATA LOSS, BUSINESS INTERRUPTION, OR REPUTATIONAL DAMAGE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 Aggregate Liability Cap

THE TOTAL AGGREGATE LIABILITY OF TRIVERGETECH ARISING OUT OF OR RELATING TO THIS AGREEMENT, UNDER ANY LEGAL THEORY (CONTRACT, TORT, OR OTHERWISE), SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY CLIENT TO TRIVERGETECH UNDER THE SPECIFIC SOW OR SUBSCRIPTION IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.

13.3 Indemnification

Client agrees to defend, indemnify, and hold harmless TriVergeTech and its officers from and against any third-party claims, liabilities, damages, and reasonable legal fees arising out of: (i) Client Content; (ii) unauthorized use of platforms; or (iii) violation of applicable laws or third-party rights.

14. Data Protection & Privacy Compliance

TriVergeTech processes personal data in strict compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India, and where applicable, international data privacy frameworks (including GDPR for European data subjects).

• Student Data Safeguards: Under the STEM Labs vertical, student learning records and performance data are treated with heightened confidentiality and never commercialized or shared with unauthorized third parties.
• Data Processing Agreement: Enterprise clients may request the execution of our standard Data Processing Agreement (DPA) to define precise sub-processor and data transit boundaries.
• Data Retention & Deletion: Upon termination of service, client data is securely archived or permanently expunged upon written confirmation within sixty (60) days.

15. Term, Suspension & Termination

15.1 Term

This Agreement commences on the date of your first access to our services or execution of an Order Form and continues until terminated in accordance with this Section.

15.2 Termination for Cause

Either party may terminate this Agreement or any active SOW immediately upon written notice if: (i) the other party commits a material breach and fails to cure such breach within thirty (30) days of receiving written notice; or (ii) the other party becomes insolvent, enters bankruptcy, or initiates dissolution proceedings.

15.3 Effect of Termination

Upon termination: (i) all outstanding licenses granted to Client immediately cease; (ii) Client shall promptly settle all outstanding unpaid invoices for work completed up to the effective termination date; and (iii) each party shall return or destroy the other party's Confidential Information upon request.

16. Governing Law & Dispute Resolution

This Agreement shall be governed by, construed, and enforced in accordance with the laws of the Republic of India, without regard to its conflict of law principles.

16.1 Amicable Negotiation

In the event of any dispute, claim, or controversy arising out of or relating to this Agreement, the parties agree to first attempt in good faith to resolve the dispute through direct executive negotiations for a period of at least twenty-one (21) business days.

16.2 Arbitration

If the dispute cannot be settled through amicable negotiation, it shall be finally resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties. The seat and venue of arbitration shall be Bhopal / Jabalpur, Madhya Pradesh, India, and the proceedings shall be conducted in English.

16.3 Exclusive Jurisdiction

Subject to the arbitration clause above, the competent courts situated in Madhya Pradesh, India shall have exclusive jurisdiction over any legal proceedings arising hereunder.

17. Miscellaneous & General Provisions

• Entire Agreement: These Terms, along with executed SOWs, Order Forms, and our Privacy Policy, constitute the entire agreement between the parties and supersede all prior discussions or understandings.
• Severability: If any provision of these Terms is deemed unlawful or unenforceable by a court of competent jurisdiction, such provision shall be severed without affecting the validity and enforceability of remaining provisions.
• Force Majeure: Neither party shall be liable for failure or delay in performance resulting from causes beyond reasonable control, including natural disasters, acts of war, utility failures, or sovereign governmental orders.
• Amendments: TriVergeTech reserves the right to periodically update these Terms. Updated versions will be published on our website with a revised "Last Updated" date. Continued engagement after publication constitutes acceptance of revised terms.

18. Legal Notices & Office Contacts

For all legal formal notices, contract reviews, compliance inquiries, or questions concerning these Terms, please contact our corporate legal department: